Consumer protection and surveillance
Procedures against telecommunication service providers
The number of consumer complaints has remained stable. The complaints mainly relate to aggressive poaching of customers for fixed-network telephone services, billing problems and spam (via SMS, amongst other things). Our consistent surveillance and, particularly in the area of SMS services, the industry agreement, seem to be having an effect. However, it was necessary to bring supervisory procedures as well as some punitive procedures against telecommunication services providers because of a failure to provide statistics.
On application from OFCOM, ComCom, after a supervisory procedure, revoked the UMTS licence from 3G Mobile (Telefonica), without compensation, for failure to construct a network infrastructure. The Federal Court confirmed the decision. The Federal Court likewise confirmed supervisory measures against a WLL licensee.
Decision of 12 April 2006:
Combating the misuse of value-added service numbers
We implemented numerous number withdrawal procedures in the value-added services sector due to contravention of the indication of prices obligation. We also had to pronounce number revocations in the case of TV lotteries where there was a suspicion of a violation of the law on lotteries. The Federal Court confirmed OFCOM’s decision.
New delegation agreement with Switch
In intensive negotiations with the Switch Foundation, we agreed a new delegation agreement for the assignment of “.ch” internet domain names. The agreement will run for 8 years up to the end of March 2015. At the same time, the principles for determining Switch’s prices based on an OFCOM decision and a decision by the REKO INUM were examined. Finally it was possible to reach an agreement. This leads to reductions in prices, some of which became effective in 2006.
Replacement of the 111 directory enquiries number by 18XY
Back to overview Telecom services
At the end of the year, the directory enquiries telephone number was taken out of service and definitively replaced by numbers from the 18XY range. Technically, the switchover went smoothly; some providers had to be reminded of the rules, particularly concerning information for customers. There was some turmoil due to misdialled calls to the fire brigade emergency number, 118, particularly in border cantons. The associated problems were analysed and solutions worked on jointly by OFCOM and the fire service organisations.