Telecommunications services on short numbers

The short numbers used within the framework of the public telephone service are in principle made up of three digits (one or two digits can be added in certain specific cases), the first of which is a 1 (format=1xx). These numbers are reserved for the emergency call services, rescue and breakdown services, safety information services and directory information services (format=18xy) and are assigned on request by OFCOM.

Total number of calls made to short numbers (for the period from 01.01 to 31.12) (Table SFM4)
  2014 2015 2016 2017 2018 Var.
17-18

Number 112 (emergency calls)

389'687 398'539 387'603 491'297 589'772 20.0%

Number 117 (Police)

1'150'850 1'083'459 1'142'530 1'065'480 1'456'482 36.7%

Number 118 (Fire)

266'283 258'401 253'396 244'815 204'138 -16.6%

Number 143 ("La main tendue" - Samaritans helpline)

337'779 322'471 327'833 349'781 377'216 7.8%

Number 144 (Ambulances, emergency calls)

577'523 569'209 576'345 566'606 643'476 13.6%

Number 147 (Children and young person's helpline)

260'017 275'142 246'027 183'813 113'064 -38.5%

To other short numbers

434'767 838'134 317'294 508'805 342'974 -32.6%

Total number of calls established to short numbers

3'416'906 3'745'353 3'251'028 3'410'597 3'727'122 9.3%
Total number of calls to the directory enquiry service from 01.01 to 31.12 (Table SFM5A)
Year Fixed network Mobile network Total
2014 4'118'738 8'424'801 12'543'539
2015 3'177'611 9'087'620 12'265'231
2016 2'394'677 4'644'534 7'039'211
2017 3'408'433 3'894'635 7'303'068
2018 2'127'336 2'063'200 4'190'536
Var. 17-18 -37.6% -47.0% -42.6%

Specialist staff
Last modification 20.03.2020

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