The universal service guarantees that basic telecommunications services are available throughout Switzerland, at an affordable price and of a specified quality. Its provision is guaranteed by a licence, awarded in principle at the conclusion of a public tender procedure organised by the Federal Communications Commission (ComCom). The scope of the universal service is reviewed periodically by the Federal Council.
01. What is the universal service? 02. What is the current scope of the universal service (2018 licence)? 03. What are the differences between the 2008 and the 2018 universal service licence? 04. At what prices must the services forming part of the universal service be provided? 05. Who finances the universal service? 06. Who is obliged to provide the universal service? 07. What do I have to do to obtain a universal service broadband connection? 08. Do I have the right to a specific technology for a broadband connection? 09. For what reasons may performance be reduced? 10. I live in a town and Swisscom cannot guarantee me a minimum speed of 3000/300 kbit/s. How is this possible? I thought this kind of problem was limited to the countryside? 11. Why are mobile telephone services not included in the universal service? 12. What is the maximum time I have to wait for a broadband connection? 13. Can the universal service licensee request a contribution to the installation of a connection in a newly-constructed building? 14. What should I do if my Swisscom DSL connection does not achieve the prescribed speeds? 15. Is it possible to subscribe to only one service included in the licence, for example telephony? 16. I have an analogue fixed telephone with a keypad or a DECT fixed telephone; could I continue to use it with IP telephony from 1.1.2018?
Last modification 01.01.2018