Some advice to follow

It is not unusual to see salespeople in public places, to receive home visits from them or to receive telephone calls from marketing agencies extolling the virtues and attractive prices of various companies.

  • If you are regularly pestered by telephone calls from marketing companies, cut them short and do not answer any questions. Just say that you are not interested and hang up. If you are interested, you can ask to receive an offer at home; in this case you do not need to provide any personal information such as your date of birth.
  • You also have the option of refusing to receive such calls. To do this, it is sufficient to ask the provider of your telephone access line to place an asterisk alongside your telephone number in the telephone directory ("Does not want advertising").
  • If door-to-door sellers visit you at home or stop you in the street, do not sign anything! If you are interested in the offer, ask for documentation which you can study at home. Sign only if you are sure to want to be preselected by this carrier; your signature is not necessary to receive documentation.
  • If you are interested in an offer, read all the clauses of a contract with care before taking a decision and do not hesitate to obtain explanations and confirmation in writing of any points which are not clear.
  • If you decide to change your preselection provider, carefully check the terms of the preselection contract which ties you to your current provider, in particular the minimum term of this contract and the cancellation period. The fact of signing a contract with a different provider and programming a new preselection on your connection does not automatically terminate the contract which ties you to your current preselection provider. If you do not comply with the agreed cancellation period, you risk having to pay charges for early cancellation of the contract. Cancellation periods are often longer if you have a contract which includes an ADSL connection.

Specialist staff
Last modification 25.02.2016

Top of page