This section presents information on the transcription service for the hearing impaired, the switching service for the partially-sighted and the telecommunications services on 0800, 084x and 0900 numbers.
| Number of calls established for the period from 01.01 to 31.12 | 2018 | 2019 | 2020 | 2021 | 2022 | var. 21-22 |
|---|---|---|---|---|---|---|
| Transcription service for the hearing-impaired a | 37'356 | 29'386 | 30'371 | 27'462 | 25'375 | -7.6% |
| Switching service for the visually impaired | 218'511 | 186'866 | 221'051 | 211'000 | 301'269 | 42.8% |
This table presents information on the transcription service for the hearing-impaired on fixed and mobile connections. The number of calls from mobile connections is insignificant. On the other hand, according to Procom, the hearing-impaired are increasingly using SMS. Since such use does not require any additional infrastructure, unlike voice telephony where a transcriber is used, we are not able to collect information on this form of consumption.
| Total number of calls established for the period from 01.01 to 31.12, in millions of units | 2018 | 2019 | 2020 | 2021 | 2022 | var. 21-22 |
|---|---|---|---|---|---|---|
| 0800 numbers of free services | 62 | 43 | 35 | 55 | 40 | -27.2% |
| 084x service numbers (for shared-cost calls) | 43 | 36 | 43 | 54 | 52 | -2.6% |
| 090x service numbers (Premium Rate Service) | 20 | 16 | 15 | 17 | 16 | -7.2% |
Last modification 26.03.2024
