The universal service for telecommunications

The purpose of the universal service is to guarantee that a basic telecommunications services offering is made available to all categories of the population and in all the regions of the country. These services must be affordable, reliable and must be of a certain quality. The universal service includes the public telephone service, broadband internet connections and the provision of special services for the disabled.

The universal service licence

On 15 May 2023, ComCom designated Swisscom as the holder of the universal service licence for the next period. This document lays down the obligations of the universal service licensee.

Since January 1, 2024, the specified transmission rates for Internet access are 10/1 Mbit/s or 80/8 Mbit/s at the customer's request. Furthermore, every household is entitled to two free directory entries.

In addition to SMS transcription and relay services, and voice access to directory services, the hearing-impaired also benefit from a sign-language relay service for conversations via video telephony.

Media releases on the universal service


Faster internet in the universal service from 2020

The minimum speed for surfing the internet via broadband connections prescribed in the universal service will be more than tripled from next year. This decision was made by the Federal Council at its meeting on 30 October. The Federal Council is thus following the will of parliament.


ComCom awards telecoms universal service licence to Swisscom

The universal service in relation to telecommunications services will continue to be provided by Swisscom: the Federal Communications Commission (ComCom) has awarded the universal service licence for the period from 2018 to 2022 to Swisscom.

Specialist staff
Last modification 01.01.2024

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