These technical and administrative regulations apply to all telecommunication service providers who offer the publically available telephone service. They specify the routing of emergency calls from the calling fixed network or mobile telephone subscribers to the alarm centres of the police, the fire brigade, the Samaritans, ambulance services and helplines for children and young people. They regulate how an emergency call at the interconnection interface is forwarded from one telecommunication service provider to another and how identification of the caller's location is transferred to the emergency services. These regulations exclusively concern emergency calls, i.e. calls to numbers 112, 117, 118, 143, 144, 145 and 147.
Edition 17 : Routing and location identification of emergency calls
Currently available in German, French and Italian only
CC 784.101.113/1.3 Routing and location identification
Edition 17: 19.01.2023 / Entry into force: 01.07.2023
Edition 18: Routing and location identification of emergency calls
Currently available in German, French and Italian only
SR 784.101.113/1.3 Routing and location identification of emergency calls
Edition 18: 09.07.2024 / Entry into force: 01.04.2025
Better location identification for emergency calls
Better location identification for emergency calls
As of 1 July 2022, emergency calls made from mobile phones must transmit more specific caller location information than before. This applies to emergency calls, whether they were made from mobile phones or placed by vehicles in the event of a car accident. Thanks to the more accurate information, emergency services can organise their operations more quickly and efficiently.
Fact Sheet and FAQ ALM + eCall currently available in German, French and Italian only
Annex: Routing-Table - fixed network & mobile telephony
This document is part of the Technical and Administrative Regulations for routing and identifying the location of emergency calls (SR 784.101.113 / 1.3). It contains the geographical distribution of the coverage areas of the rescue services and routing numbers for routing emergency calls.
The edition 2024-02 is valid from 01.12.2024 to 31.05.2025.
Maps
The boundaries of the localities and special cases of the above Routing-Table are provided in graphical form here:
In case of questions or to make trouble reports in connection with the routing table or location of emergency calls please contact us.
Last modification 04.06.2024
