This section presents information on the transcription service for the hearing impaired, the switching service for the partially-sighted and the telecommunications services on 0800, 084x and 0900 numbers.
| Number of calls established for the period from 01.01 to 31.12 | 2019 | 2020 | 2021 | 2022 | 2023 | Var. 22-23 |
|---|---|---|---|---|---|---|
| Transcription service for the hearing-impaired 1) | 29'386 | 30'371 | 27'462 | 25'375 | 24'380 | -3.9% |
| Switching service for the visually impaired | 186'866 | 221'051 | 211'000 | 265'971 | 168'600 | -36.6% |
1) Number of calls established by and for the hearing-impaired.
This table presents information on the transcription service for the hearing-impaired on fixed and mobile connections. The number of calls from mobile connections is insignificant. On the other hand, according to Procom, the hearing-impaired are increasingly using SMS. Since such use does not require any additional infrastructure, unlike voice telephony where a transcriber is used, we are not able to collect information on this form of consumption.
| Total number of calls established for the period from 01.01 to 31.12, in millions of units | 2019 | 2020 | 2021 | 2022 | 2023 | Var. 22-23 |
|---|---|---|---|---|---|---|
| 0800 numbers of free services | 43 | 35 | 55 | 40 | 49 | 20.8% |
| 084x service numbers (for shared-cost calls) | 36 | 43 | 54 | 52 | 42 | -19.2% |
| 090x service numbers (Premium Rate Service) | 16 | 15 | 17 | 16 | 12 | -21.2% |
Last modification 06.01.2025
