Other public telephone services

This section presents information on the transcription service for the hearing impaired, the switching service for the partially-sighted and the telecommunications services on 0800, 084x and 0900 numbers.

Transcription service for the hearing-impaired and switching service for the visually impaired (SFM2)
Number of calls established for the period from 01.01 to 31.12 2016 2017 2018 2019 2020 2021 Var. 20-21
Transcription service for the hearing-impaired a 57'000  58'000 37'356 29'386 30'371 27'462 -9.6%
Switching service for the visually impaired 456'244 434'368 218'511 186'866 221'051 211'000 -4.5%
Note: a) Number of calls established by and for the hearing-impaired.

This table presents information on the transcription service for the hearing-impaired on fixed and mobile connections. The number of calls from mobile connections is insignificant. On the other hand, according to Procom, the hearing-impaired are increasingly using SMS. Since such use does not require any additional infrastructure, unlike voice telephony where a transcriber is used, we are not able to collect information on this form of consumption.

Telecommunications services on 0800, 084x and 0900 numbers (SFM3A/SFM3B/SFM3C)
Total number of calls established for the period from 01.01 to 31.12, in millions of units 2016 2017 2018 2019 2020 2021 Var. 20-21
0800 numbers of free services 53  46 62 43 35 55 60.1%
084x service numbers (for shared-cost calls) 76  59 43 36 43 54 23.9%
090x service numbers (Premium Rate Service) 39  19 20 16 15 17 14.3%

Specialist staff
Last modification 20.06.2023

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