OFCOM is making available the short numbers in the 116xyz format. These numbers are reserved, as in the rest of Europe, for free telephone services providing support and assistance to the population.
|Service for which this number is reserved
|Helpline for victims of crime
|The service enables victims of crime to get emotional support in such circumstances, to be informed about their rights and about ways to claim their rights, and to be referred to the relevant organisations. In particular, it provides information about (a) local police and criminal justice proceedings; (b) possibilities of compensation and insurance matters. It also provides support in finding other sources of help relevant to the victims of crime.
|Non-emergency medical on-call service
|The service directs callers to the medical assistance appropriate to their needs, which are urgent but non-life-threatening, especially, but not exclusively, outside normal office hours, over the weekend and on public holidays. It connects the caller to a skilled and supported call-handler, or connects the caller directly to a qualified medical practitioner or clinician.
|Emotional Support Helplines
|The service enables the caller to benefit from a genuine human relationship based on non-judgemental listening. It offers emotional support to callers suffering from loneliness, in a state of psychological crisis, or contemplating suicide.
For the allocation of these numbers, refer to the point 3 of the guide below.
Last modification 19.08.2022