New process for correcting address data on radio-television fee invoices

In an initial stage the communes maintaining registers of residents  will be able to choose whether Serafe should send them in paper format or electronically the corrections to be made to data on households . This proposal is part of the measures adopted by OFCOM, Serafe and the Association of Swiss Residential Services on 5 April 2019 at a meeting attended by representatives of communes, cantons and the Federal Statistical Office.  

This interim solution enables the communes  to choose whether they wish to receive in paper format or electronically any information collected by Serafe which concerns them and that they may have to correct in the registers. This will allow the communal register offices to check the discrepancies and, where necessary, make corrections which will then be sent automatically to the fee collection agency each time the next batch of data is delivered.

Since 24 January 2019, Serafe is  the only  point of contact for households with queries concerning radio-television fee invoices. This means the fee collection agency also compiles the error reports relating to invoicing address data and household composition data. However, it cannot make the changes itself as it does not have direct access to the registers and is not legally entitled to make such changes. Until now, the process enabling Serafe to send the data to the registers of residents has not yet  been put in place.

The various parties plan to meet again in a few weeks to review the matter. The aim is to constantly and sustainably improve the quality of radio-television fee invoicing.

Last modification 08.05.2019

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